Privacy policy
This Privacy Policy describes how whoiscoen.com (the “Site”, “we”, or “us”) collects, uses, and discloses your personal information when you visit, interact with, or make a purchase from our Site.
Contact
If you have any questions, need more information about our privacy practices, or want to file a complaint, you can reach us at:
E-Mail: info@whoiscoen.comCollecting Personal Information
When you visit our Site, we collect certain information about your device, your interaction with the Site, and details necessary to process your purchases. This may include:
Device Information
- Purpose: To load the Site accurately and perform analytics to improve functionality and user experience.
- Source: Automatically collected through cookies, log files, web beacons, tags, or pixels.
- Personal Data: Browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and interaction data.
- Shared with: Shopify (for store performance and analytics).
Order Information
- Purpose: To fulfill orders, process payments, arrange shipping, issue invoices and confirmations, communicate with you, and screen for risk or fraud.
- Source: Collected directly from you.
- Personal Data: Name, billing/shipping address, payment information (including credit card details), email address, and phone number.
- Shared with: Shopify (store system), Sendcloud and DHL (shipping and logistics).
Customer Support Information
- Purpose: To provide assistance and answer your inquiries.
- Source: Collected directly from you via email or forms.
- Shared with: Email service providers and internal support tools as needed.
Minors
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child provided personal information to us, please contact us so we can delete it.
Sharing Personal Information
We share personal information with service providers to help us provide our services and fulfill our contracts, including:
- Shopify: Powers our online store (Privacy Policy).
- Shipping & Logistics: Sendcloud and DHL to manage delivery and returns.
- Legal Requirements: We may disclose data to comply with laws, regulations, subpoenas, or to protect our rights.
Behavioral Advertising
We may use your personal information for targeted advertising or marketing communications that may be of interest to you.
- For analytics, we use Google Analytics (Privacy Policy) – you can opt out here.
- If you interact with our ads on social platforms (e.g., Facebook, Google), we may share anonymized interaction data.
You can opt out of targeted advertising:
Using Personal Information
We use your data to:
- Offer products and services for sale.
- Process payments and fulfill orders.
- Ship and manage returns.
- Send order updates and promotional offers (if you have opted in).
GDPR – EU/EEA Residents
If you are located in the EEA, we process your personal information based on:
- Your consent.
- The performance of a contract.
- Compliance with legal obligations.
- Legitimate interests that do not override your rights.
Retention
Your data is kept as long as necessary for legal, tax, and business reasons, or until you request deletion.
Rights
- Access, correct, or erase your data.
- Request data portability.
- Withdraw consent or object to certain processing activities.
Requests can be sent to: info@whoiscoen.com
Cookies
Our Site uses cookies to provide a better browsing experience, remember preferences, and analyze site performance. You can disable cookies in your browser settings, but this may limit functionality. For details on Shopify cookies, visit this page.
Do Not Track
As there is no consistent standard for responding to Do Not Track signals, we do not change our data collection practices when we detect such a signal.
Changes
We may update this policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted with a new “Last Updated” date.
Complaints
If you believe we are not handling your data properly, contact us first at info@whoiscoen.com. You also have the right to lodge a complaint with your local data protection authority. For EU residents, you can find your authority here: EU Data Protection Authorities.
Last Updated: August 2025